Artificial Intelligence
ChatGPT for business: Use cases, benefits, and how to get even more from generative AI
Shabnam Kakar
Senior Content Marketing Manager
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Artificial Intelligence
Get ready: Ai Recaps unrolling for all users starting March 15th!
With Dialpad Ai Recaps, effortlessly capture the essence of your business conversations with instant, easy-to-digest recaps generated by Ai.
Dan O'Connell
Chief Ai & Strategy Officer
Customer Support + Experience, Artificial Intelligence
How DialpadGPT keeps your data secure: A quick overview
Learn how Dialpad provides powerful GenAi features—while keeping all user data within our secure environment.
Preston Thomas
Senior Privacy and Compliance Counsel
Contact Center Operations, Artificial Intelligence
The role of AI in contact center operations
Uncover how AI transforms contact center operations, enhancing customer service, agent performance, and operational efficiency.
Katherine Q. Stone
Senior B2B SaaS Writer at GetVoIP
Productivity, Customer Support + Experience, Artificial Intelligence
Ai Agent Assist: On-demand, Ai-powered answers to boost agent productivity
Discover Dialpad's Ai Agent Assist, a game-changer in contact center productivity empowering agents with on-demand, Ai-powered answers, shortening resolution times, boosting productivity, and enhancing customer satisfaction.
Ross Thelen
Senior Product Manager, AI
Customer Support + Experience, Artificial Intelligence, Sales
Ai Playbooks: Now available within Dialpad Ai Meetings!
Learn how to automate playbooks like BANT, MEDDIC, or your own for sales reps and agents during live calls and meetings.
Shwetha Jois
Product Manager
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Customer Support + Experience, Artificial Intelligence
Introducing PII Redaction: Dialpad’s newest AI feature for enhanced privacy protection
Learn how Dialpad ensures compliance, enhances privacy, and builds trust with PII Redaction—a powerful feature that automatically identifies and safeguards sensitive data.
Dan O'Connell
Chief Ai & Strategy Officer
Customer Support + Experience, Artificial Intelligence, Sales
Custom Ai Playbooks: Ai Playbooks just got a whole lot more powerful
Learn about Dialpad’s Custom Ai Playbooks, which automates playbooks like BANT, MEDDIC, or your own special formula for sales reps, live on calls.
John Finch
SVP, Solutions & Product Marketing
Customer Support + Experience, Artificial Intelligence
PII anonymization: Securing customer privacy with DialpadGPT
Discover the challenges and solutions for safeguarding Personally Identifiable Information (PII) in large language models (LLMs).
Dialpad's Ai Team
Building and training Dialpad's Ai
Customer Support + Experience, Artificial Intelligence
ICYMI: Dialpad announced the launch of DialpadGPT at the Ai@Work City Tour
Missed the event? Here’s what you need to know about the launch of DialpadGPT, Dialpad’s own Large Language Model built for enterprises.
Jenna Bunnell
Director, Digital & Strategic Events