Get real advice on onboarding and orientation from Dialpad’s own HR team, including the tools that have taken their onboarding programs to the next level.
Contact center performance management is the continuous monitoring, analysis, and improvement of operations. Check out our metrics to track and expert tips.
Call avoidance in call centers is when agents try to duck incoming calls. Learn how to spot it and how to draft a policy that will minimize it in your business.
Learn about Dialpad’s Ai Scorecards feature, which analyzes calls & instantly suggests when criteria are met, to help supervisors QA more calls, more quickly.
Call center training is how you support and upskill agents so they can do their jobs to the best of their ability. It starts with onboarding but goes much further.
