Tim Porter, Senior Director, Product Management

Senior Director, Product Management

Tim Porter

Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.

Senior Director, Product Management

Realistically, what can ChatGPT and generative AI actually do to help contact center teams? This article digs into the nuances.

Senior Director, Product Management

	
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