Customer Support + Experience
The role and importance of customer service in supply chain management
Jennifer Bui
Senior Product Marketing Manager
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Customer Support + Experience
Speed up your lead management with intelligent automation
Generate and convert more leads with lead management automation software. Automate and scale your business to grow your bottom line with no risk.
Oleksandr Rohovnin
Digital Marketing Copywriter at Phonexa
Customer Support + Experience, Artificial Intelligence
A field guide to digital customer engagement
Learn how to create a digital customer engagement strategy, from what it is to how to grow your customer relationships, in this detailed breakdown. >>>
Ron Stevenson
Senior Product Marketing Manager: CCaaS
Customer Support + Experience
12 customer engagement strategies: A step-by-step guide
Customer engagement strategies help your business forge deeper connections with customers. Check out 12 great ways to better engage customers.
Jen Jackson
VP of Customer Experience
Customer Support + Experience
Conversational AI for customer service: What is it and how should you use it?
Conversational AI for customer service is an area of technology that smart businesses are exploring. Learn why and how you can make the most of AI.
Austin Guanzon
Customer Support Manager - Tier 1
Customer Support + Experience, Artificial Intelligence
Artificial intelligence for customer experience: 5 key use cases
Artificial intelligence can improve the CX and provide real-time insights & assistance for agents in both SMBs and enterprises. Learn how in this detailed guide.
Shane Freeburg
VP of Support
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Customer Support + Experience
Restaurant staff training topics to help you boost sales
Here are the top 10 staff training topics your restaurant needs in order to delight customers, boost sales, and generate more positive reviews.
Laura Voicu
Marketing Specialist, Oracle's GloriaFood
Customer Support + Experience, Artificial Intelligence
NLP in customer service: How it’s used and where it’s going
Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.
Tim Porter
Senior Director, Product Management
Customer Support + Experience
Are you covering all of these customer service channels?
Covering the right customer service channels is crucial to your customer experience. Learn how to meet your customers where they are—and how AI can help!
Austin Guanzon
Customer Support Manager - Tier 1
Customer Support + Experience
6 key customer satisfaction metrics for contact center managers
Learn about 6 of the most important customer satisfaction metrics for your contact center with this guide from Dialpad's contact center supervisor. >>>
Austin Guanzon
Customer Support Manager - Tier 1