Improve first call resolution with faster access to agent information
Instantly connect all knowledge resources
Utilize deep integrations into existing knowledge centers, tools, and systems to power Dialpad’s built-in agent assistant.
Access agent knowledge from a single interface
Eliminate the need for multiple knowledge hubs, extra apps, or dozens of open browser tabs. It’s one place for agents to access all resources.
Delight customers with more effective agent interactions
Find answers to complex customer enquiries, faster. Plus, reduce call handling time and increase customer satisfaction at every step.
Ai-powered answers, on demand
Ai Live Coach leverages the latest advancements in Generative Ai and LLMs to provide natural-language, contextually relevant answers to agent questions based upon all connected knowledge. Instead of presenting agents with an overwhelming amount of information, Ai Live Coach only delivers the information agents need, when they need it.
Trust Dialpad Ai to keep agents on-track
Get rid of costly agent ramp time
Ai-empowered agents are productive from day one, without weeks of training and months of ramp time.
Highly accurate response rates
Dialpad's Ai Live Coach's powerful semantic search provides highly accurate answers to agent questions in real time.
Actionable insights, with Ai Live Coach analytics
Leverage out-of-the-box analytics to see which questions customers are prioritizing, and identify areas where your knowledge centers aren’t populating an appropriate answer.
The world’s biggest brands love Dialpad
Built-in Ai changes everything
Out-of-the-box productivity
Ai Live Coach works immediately, without the need for extra programming.
Generative Ai Answers
Ai Live Coach automatically generates natural-language responses that are easier for agents to understand and communicate to customers.
Tools & automations
Create deep integrations into agent tools to streamline processes like billing.
Actionable analytics
Understand agent behavior including success rate, feedback on answer quality, conversation volume, and more.