Contact Center Operations
Guide to inbound call center software: Top 15 solutions compared
Looking for the perfect inbound call center software? Compare the top options in our comprehensive guide and find the right fit for your business needs.
Dialpad
Productivity
How to do call forwarding (the modern way)
Need to know how to do call forwarding? Learn the steps to forward a landline to a cell phone (and more) with ease from Dialpad.
Work from Anywhere
How to make a phone call from a computer
Want to make business calls from your computer? There are a few ways to do it, through desktop apps and web browsers. Learn how in this guide!
Sales
Closing ratio: Understanding and improving it within your sales team
Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.
Sales
Free adaptable sales training template for a successful program right from the start
Our free adaptable sales training template helps managers create and implement powerful training for their staff. Plus, learn to craft your own winning template.
Sales
What is an ICP for sales? How to build the perfect ICP
Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.
Work from Anywhere
How to conference call on Android devices (the old way vs the better way)
Learn how to conference call on Android; both the traditional way and by using Dialpad, and see how the latter can save you both time and money.
Contact Center Operations
The top 12 contact center software solutions ranked by ease of use
Looking for the best contact center software? Check out our comparison of the top 12 solutions to find the right fit for your business needs.
Collaboration
Why mic echo happens—and how to solve it
Mic echo can be disruptive. Why does it happen? Here's how to fix it, whether it's your speakers, device, or connection. Start having better online meetings now.