Call tracking metrics can give you vital information about the efficiency and performance of your contact center. Check out which metrics you should be tracking.
Call escalation is when a customer passes from an agent to a supervisor. Learn how to handle, and to reduce the number of, escalated calls in your call center.
Inbound calling strategies are key to the success of your contact center. Check out 6 inbound call handling approaches to keep agents and customers happy
Are you making these common call center efficiency mistakes? Get the tips and tricks to optimize your call center in this guide from a Support team manager.
Learn these 8 proven-and-tested call center best practices from our in-house CS leader. Deliver excellent customer experiences and empower your agents.
