Contact center performance management is the continuous monitoring, analysis, and improvement of operations. Check out our metrics to track and expert tips.
Call avoidance in call centers is when agents try to duck incoming calls. Learn how to spot it and how to draft a policy that will minimize it in your business.
Learn about Dialpad’s Ai Scorecards feature, which analyzes calls & instantly suggests when criteria are met, to help supervisors QA more calls, more quickly.
Call center training is how you support and upskill agents so they can do their jobs to the best of their ability. It starts with onboarding but goes much further.
Providing a top-notch digital employee experience is essential in today’s WFH landscape. CLICK HERE to see how these 5 IT leaders and companies did it >>>
Call center attrition has long been an issue, but that doesn't mean you have to accept it. Training, recognition, and the right tech can help you boost retention.
