Enterprise unified communications for the modern business
Every business needs some form of communication tool, but enterprises need more than just a business phone system. Book a product tour to see why enterprises like RE/MAX and Splunk love Dialpad's Ai-powered collaboration platform!
Ai-powered automations like live call transcripts and summaries
Enterprise-level encryption, SOC2® Type II and HIPAA compliant
Scale up to hundreds or thousands of users easily
Why choose Dialpad for enterprise communications?
Enterprise communication refers to the systems and tools that enable seamless, secure, and scalable collaboration across large organizations. It goes beyond basic VoIP or unified communications—it's about empowering thousands of employees across global teams with reliable, compliant, and integrated technology.
Dialpad stands out from other enterprise communication software by offering a modern, Ai-powered platform built for the enterprise. With real-time conversational analysis powered by Dialpad Ai, robust security and compliance features, and built-in analytics, Dialpad helps businesses around the world move faster and work smarter.
Ai built for enterprise-grade communication
Dialpad Ai isn’t just any artificial intelligence—it’s purpose-built for enterprise communication at scale. Unlike tools designed for small or mid-sized teams, Dialpad Ai is trained on over eight billion minutes of business conversation data to deliver real-time transcriptions, contextual insights, intelligent automation, and more. Whether it's empowering contact center agents with live coaching or analyzing conversation trends to inform strategy, Dialpad Ai gives large enterprises the tools to stay aligned and operate more efficiently—without compromising on security or compliance.
Truly unified enterprise communications
Dialpad isn’t just a business phone system, it’s a modern enterprise communication system. As a UCaaS (Unified Communications as a Service) platform, Dialpad combines calling, video conferencing, messaging, and screen sharing into one seamless, Ai-powered, cloud-based solution. Meet face to face with colleagues, customers, and prospects from anywhere, anytime.
An integrated contact center
Whether you're supporting customer experience teams, sales agents, or other contact center departments, Dialpad Support enables seamless workflows that reduce the need for constant tool switching by streamlining every channel, from calls to social messaging, in one app. Dialpad also provides real-time call insights and automated recommendations, giving agents the enterprise communication tools they need to resolve customer inquiries faster and more accurately.
Robust security
Dialpad helps you stay GDPR and HIPAA-compliant with a range of in-meeting security controls, such as the ability for the host to remove unwanted guests, admit attendees from a virtual waiting room, and mute participants. Dialpad also provides enterprise-grade encryption for all calls, messages, and data, safeguarding user information from unauthorized access. This is why enterprises across highly regulated industries like insurance and healthcare trust Dialpad for their enterprise communication management, ensuring their critical communications are secure and compliant.
24/7 customer support anywhere in the world
Whether it’s 3am or you’re on the other side of the world, Dialpad offers 24/7 live chat and phone support worldwide for all Enterprise plan customers. Not only that, but you can also search our extensive online Help Center anytime to find answers to frequently asked questions.
Unified communication features for enterprise businesses
As enterprises continue to scale, communication can quickly become complex and inefficient, with teams relying on siloed tools and disconnected platforms. This often leads to confusion, delays, and reduced productivity across the organization. Enterprise cloud communications providers need to be integrated, secure, and scalable to support global teams and drive streamlined workflows.
Beyond unifying all your communication channels into a single platform, Dialpad comes with other vital functionality such as:
A desktop and mobile app that helps you stay connected
Dialpad works across desktop and mobile devices including PC, Mac, iOS, and Android. And yes, even the contact center platform works on mobile. It’s also fully browser-based, which means you can both host and join video calls in a web browser—which is particularly convenient for clients and prospects who don’t want to download an app to join your meeting.
Integrations with the tools you already use
A good collaboration solution should integrate with your favorite tools. From Salesforce to Okta to Microsoft 365 and Google Workspace, Dialpad integrates with a wide range of popular enterprise systems to give your organization the automations and real-time analytics you need to make data-driven decisions.
Caller ID
With Dialpad, you can make calls and send text messages from your cell phone—while shielding your personal phone number. Just choose the caller ID you want to display from the dropdown before you make the call!
Visual voicemail
If you’re in a meeting or just can’t get to the phone, Dialpad’s visual voicemail feature transcribes your voicemail messages so that you can read them instead of listening to each one. It’s much more convenient, and helps you make sure you don’t miss an important business phone call or message.
Call recording
Whether you want to automatically record all of your calls or manually record a specific call, Dialpad gives you the freedom to record, save, categorize, and play recordings, right from the app. This comes in handy when you’ve forgotten an important detail or need to make a staff onboarding playlist!
Easy call routing
Set up and make changes to your call routing in minutes, right from your online dashboard. No need to contact a support team, no need to wait for hours or days for changes to be implemented.
Ai-powered enterprise telecommunications for every industry
Every industry has its own unique communication needs, and Dialpad’s solutions are designed to offer a flexible and scalable enterprise communication platform that empowers organizations across different industries to streamline their communication processes and increase productivity. Whether it's improving customer service, supporting remote teams, or ensuring compliance, Dialpad’s solutions go beyond your average enterprise telecommunications providers, with advanced Ai features powered by its proprietary LLM, DialpadGPT.
Education
Dialpad supports seamless communication between faculty, students, and administrators, enabling real-time collaboration and improving the remote learning experience. With features like video conferencing and Ai-powered call transcriptions, it can keep everyone connected, whether they’re on campus or in the virtual classroom.
Retail
For retail businesses, Dialpad helps streamline communication across locations, customer service teams, and suppliers, improving efficiency and customer satisfaction. With omnichannel support and integration with CRM tools, Dialpad enhances enterprise communications by giving retailers a unified platform for handling inquiries, transactions, and more.
Healthcare
Dialpad’s custom data retention policies and secure platform ensure HIPAA-compliant communication, allowing doctors, nurses, and administrative staff to work together more effectively. Whether you need to streamline patient interactions, manage appointments, or provide telemedicine services, Dialpad’s enterprise communication system will help you maintain the highest levels of data privacy and security.
Technology & SaaS
For technology and SaaS companies, Dialpad provides a scalable and integrated communication solution that’s designed for collaboration across global teams and exceptional customer support for hybrid and remote work environments.
Pro
All the value of the Standard plan, plus:
24/7 live agent support
CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
Microsoft Teams integration
10 office locations
Multiple phone numbers per account
Open APIs & Webhooks
Global SMS capabilities
Local number support in 70+ countries
25 ring groups (departments)
Enterprise
Contact us for pricing
All the value of the Pro plan, plus:
100% uptime
Unlimited office locations
Unlimited ring groups (departments)
Dial-by-extension
Integrations with leading SSO providers (Okta, OneLogin)
Azure AD SSO integration
Data retention policies
Priority live agent support
Now that it’s all softphone-based, it’s five minutes and done to set up a new hire. Grab a number and go. And to set up new offices, within a week we’re good to go for a whole brand new location.
Randy Tanenhaus
IT Manager at ClassPass
Looking for a secure + versatile enterprise communications solution?
Dialpad empowers organizations to handle all their business communications from one intuitive, easy-to-administer platform. Book a product demo to see how it works, or take a self-guided tour of the app on your own!