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Enterprise unified communications for the modern business

Every business needs some form of communication tool, but enterprises need more than just a business phone system. Book a product tour to see why enterprises like RE/MAX and Splunk love Dialpad's Ai-powered collaboration platform!

  • Ai-powered automations like live call transcripts and summaries

  • Enterprise-level encryption, SOC2® Type II and HIPAA compliant

  • Scale up to hundreds or thousands of users easily

Screenshot of Dialpad's video conferencing feature in grid view, displaying multiple participant video feeds

Why choose Dialpad for enterprise communications?

Enterprise communication refers to the systems and tools that enable seamless, secure, and scalable collaboration across large organizations. It goes beyond basic VoIP or unified communications—it's about empowering thousands of employees across global teams with reliable, compliant, and integrated technology.

Dialpad stands out from other enterprise communication software by offering a modern, Ai-powered platform built for the enterprise. With real-time conversational analysis powered by Dialpad Ai, robust security and compliance features, and built-in analytics, Dialpad helps businesses around the world move faster and work smarter. 

Ai built for enterprise-grade communication

Dialpad Ai isn’t just any artificial intelligence—it’s purpose-built for enterprise communication at scale. Unlike tools designed for small or mid-sized teams, Dialpad Ai is trained on over eight billion minutes of business conversation data to deliver real-time transcriptions, contextual insights, intelligent automation, and more. Whether it's empowering contact center agents with live coaching or analyzing conversation trends to inform strategy, Dialpad Ai gives large enterprises the tools to stay aligned and operate more efficiently—without compromising on security or compliance.

Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Truly unified enterprise communications

Dialpad isn’t just a business phone system, it’s a modern enterprise communication system. As a UCaaS (Unified Communications as a Service) platform, Dialpad combines calling, video conferencing, messaging, and screen sharing into one seamless, Ai-powered, cloud-based solution. Meet face to face with colleagues, customers, and prospects from anywhere, anytime.

Screenshot of business text messaging features in Dialpad's desktop and mobile applications

An integrated contact center

Do you have a contact center team? Whether you’re supporting customer experience, sales, or other types of agents, Dialpad Support is fully integrated with its UCaaS user experience, meaning your supervisors and agents can message each other, handle customer calls, and more without toggling back and forth between different tools.

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Robust security

Dialpad helps you stay GDPR and HIPAA-compliant with a range of in-meeting security controls, such as the ability for the host to remove unwanted guests, admit attendees from a virtual waiting room, and mute participants. Dialpad also provides enterprise-grade encryption for all calls, messages, and data, safeguarding user information from unauthorized access. This is why enterprises across highly regulated industries like insurance and healthcare trust Dialpad for their enterprise communication management, ensuring their critical communications are secure and compliant.

More on security
Screenshot of locking a video conference in Dialpad using the built-in security controls

24/7 customer support anywhere in the world

Whether it’s 3am or you’re on the other side of the world, Dialpad offers 24/7 live chat and phone support worldwide for all Enterprise plan customers. Not only that, but you can also search our extensive online Help Center anytime to find answers to frequently asked questions.

More on support
Screenshot of Dialpad's online help centre

Unified communication features for enterprise businesses

As enterprises continue to scale, communication can quickly become complex and inefficient, with teams relying on siloed tools and disconnected platforms. This often leads to confusion, delays, and reduced productivity across the organization. Enterprise cloud communications providers need to be integrated, secure, and scalable to support global teams and drive streamlined workflows. 

Beyond unifying all your communication channels into a single platform, Dialpad comes with other vital functionality such as:

Truly unified communications

A desktop and mobile app that helps you stay connected

Dialpad works across desktop and mobile devices including PC, Mac, iOS, and Android. And yes, even the contact center platform works on mobile. It’s also fully browser-based, which means you can both host and join video calls in a web browser—which is particularly convenient for clients and prospects who don’t want to download an app to join your meeting.

Screenshot of Dialpad's call flip feature seamlessly flipping a call between a desktop and mobile app

Integrations with the tools you already use

A good collaboration solution should integrate with your favorite tools. From Salesforce to Okta to Microsoft 365 and Google Workspace, Dialpad integrates with a wide range of popular enterprise systems to give your organization the automations and real-time analytics you need to make data-driven decisions.

More integrations
Screenshot of Dialpads integration with Salesforce

Caller ID

With Dialpad, you can make calls and send text messages from your cell phone—while shielding your personal phone number. Just choose the caller ID you want to display from the dropdown before you make the call!

Screenshot of choosing a caller ID to display when making a work call using Dialpad's app

Visual voicemail

If you’re in a meeting or just can’t get to the phone, Dialpad’s visual voicemail feature transcribes your voicemail messages so that you can read them instead of listening to each one. It’s much more convenient, and helps you make sure you don’t miss an important business phone call or message.

Screenshot of Dialpad's visual voicemail transcription feature

Call recording

Whether you want to automatically record all of your calls or manually record a specific call, Dialpad gives you the freedom to record, save, categorize, and play recordings, right from the app. This comes in handy when you’ve forgotten an important detail or need to make a staff onboarding playlist!

Screenshot of a list of recorded calls in Dialpad's app, showing caller IDs, times, and durations

Easy call routing

Set up and make changes to your call routing in minutes, right from your online dashboard. No need to contact a support team, no need to wait for hours or days for changes to be implemented.

Screenshot of Dialpad's call routing options

Ai-powered enterprise telecommunications for every industry

Every industry has its own unique communication needs, and Dialpad’s solutions are designed to offer a flexible and scalable enterprise communication platform that empowers organizations across different industries to streamline their communication processes and increase productivity. Whether it's improving customer service, supporting remote teams, or ensuring compliance, Dialpad’s solutions go beyond your average enterprise telecommunications providers, with advanced Ai features powered by its proprietary LLM, DialpadGPT.

Screenshot of Dialpad Ai Contact Center dashboard

Education

Dialpad supports seamless communication between faculty, students, and administrators, enabling real-time collaboration and improving the remote learning experience. With features like video conferencing and Ai-powered call transcriptions, it can keep everyone connected, whether they’re on campus or in the virtual classroom.

Education First

Retail

For retail businesses, Dialpad helps streamline communication across locations, customer service teams, and suppliers, improving efficiency and customer satisfaction. With omnichannel support and integration with CRM tools, Dialpad enhances enterprise communications by giving retailers a unified platform for handling inquiries, transactions, and more.

Retail

Healthcare

Dialpad’s custom data retention policies and secure platform ensure HIPAA-compliant communication, allowing doctors, nurses, and administrative staff to work together more effectively. Whether you need to streamline patient interactions, manage appointments, or provide telemedicine services, Dialpad’s enterprise communication system will help you maintain the highest levels of data privacy and security.

A healthcare professional attending to a video conference call

Technology & SaaS

For technology and SaaS companies, Dialpad provides a scalable and integrated communication solution that’s designed for collaboration across global teams and exceptional customer support for hybrid and remote work environments.

Technology

Standard

$15

user/month

Try free Buy now
  • Unlimited calling

  • Unlimited Ai Meetings for up to 10 participants

  • SMS, MMS & team messaging

  • Ai-powered call & voicemail transcriptions

  • Google Workspace & Microsoft 365 integrations

  • Real-time analytics & reporting

  • Web & chat support

Pro

$25

user/month

Try free Buy now

All the value of the Standard plan, plus:

  • 24/7 live agent support

  • CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)

  • Microsoft Teams integration

  • 10 office locations

  • Multiple phone numbers per account

  • Open APIs & Webhooks

  • Global SMS capabilities

  • Local number support in 70+ countries

  • 25 ring groups (departments)

Enterprise

Contact us for pricing

Talk to Sales

All the value of the Pro plan, plus:

  • 100% uptime

  • Unlimited office locations

  • Unlimited ring groups (departments)

  • Dial-by-extension

  • Integrations with leading SSO providers (Okta, OneLogin)

  • Azure AD SSO integration

  • Data retention policies

  • Priority live agent support

Now that it’s all softphone-based, it’s five minutes and done to set up a new hire. Grab a number and go. And to set up new offices, within a week we’re good to go for a whole brand new location.

Randy Tanenhaus
IT Manager at ClassPass

Looking for a secure + versatile enterprise communications solution?

Dialpad empowers organizations to handle all their business communications from one intuitive, easy-to-administer platform. Book a product demo to see how it works, or take a self-guided tour of the app on your own!

FAQs about enterprise communication solutions

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